In the interest of safety for our patients and our Doctors, Nurses and Staff we have made changes to how you interact with your Doctor.
Due to the Pandemic our hours have been amended to:
Who is eligible?
The MBS telehealth items are available to providers of telehealth services for a wide range of consultations. All Medicare eligible Australians can receive these services if they have an established clinical relationship with a GP or a medical practice. This requirement supports longitudinal and person-centred primary health care that is associated with better health outcomes.
An established relationship means the medical practitioner performing the service:
• has provided at least one face-to-face service to the patient in the 12 months preceding the telehealth attendance; or
• is located at a medical practice where the patient has had at least one face-to-face service arranged by that practice in the 12 months preceding the telehealth attendance (including services performed by another doctor located at the practice)
How is this organised? Phone the surgery and discuss your needs with the receptionist. They will book a Telehealth Phone Consultation with your doctor of choice or another doctor if your doctor is not available.
How does it work? The doctor will phone you at or close to the appointment time. Please note – the number they call from may be an unknown number. If a fee is payable the doctor may transfer you to reception or the receptionist will phone and request payment over of the phone.
How do I get my Script, referral, certificate etc? Prescriptions can now sent to your phone via escript. Take your phone with the QR code to your pharmacy and they will be able to download the prescription. Some circumstances will require for the script to be emailed to your pharmacy of choice and the original will be posted to the Pharmacy.
Referrals can usually be sent electronically to the specialist or hospital.
Certificates and radiology referrals will be scanned and then forwarded to the patient via email or post or collection at reception.
Pathology referral can now be transmitted to your mobile phone. If this is not suitable it can be picked up from reception or emailed to the patient.
Myself or a family member is sick how do we see my doctor? The staff will organise a phone consultation with you and the doctor to discuss your symptoms. You will then be directly appropriately to a respiratory clinic, hospital or if Doctor considers risk is minimal to attend the practice and be seen in an outdoor area where the person can be seen safely.
Your phone lines are busy how do I contact you? Our phone lines have been congested but keep trying or you can go to our website at www.hinterlandmedical.com.au and go to the contact us page. You can send an email and we will respond as soon as possible. DO NOT USE this in case of an emergency. In case of urgent matters or emergencies, please phone 000 or phone 13HEALTH for advice.