07 5578 2199

In the interest of safety for our patients and our Doctors, Nurses and Staff we have made changes to how you interact with your Doctor.

Hours

Our hours have temporarily been amended to:

7am to 6pm Monday to Friday
8am to 6pm Saturday and Sunday and Public Holidays

Telehealth

The Government has now allowed doctors to do Telehealth consultations and we are able to bulk bill all persons who have a valid medicare card.We do limit this to our regular patients. These will be phone consultations with your doctor or another doctor of the practice. If more appropriate a Video Consultation will be arranged.

How is this organised?

Phone the surgery and discuss your needs with the receptionist. They will book a Telehealth Phone Consultation with your doctor of choice or another doctor if your doctor is not available. Some Doctors have elected to work from home for various reasons.

How does it work?

The doctor will phone you at or close to the appointment time. Please note the number they call from may be an unknown number. The doctor will then discuss your needs and has
access to your file remotely with remote security put in place to ensure your confidentiality.

How do I get my Script, referral, certificate etc?

If you require a script please have your pharmacy details ready for when you speak to the doctor. The doctor will arrange for the script to be faxed or emailed appropriately and the original will be posted. Referrals can usually be sent electronically or if not appropriate this will be emailed to the practice and the staffwill fax. Certificateswill be scanned by the doctor and then forwarded to the reception staff to email, fax or post.

What if I need a pathology or radiology request?

Pathology and Radiology companies accept faxed referrals. The doctor will organise this with the staff. You just need to make the appropriate appointment.

Myself or a family member is sick how do we see my doctor

The staff will organise a phone consultation with you and the doctor to discuss your symptoms. You will then be directly appropriately, either to the hospital, to attend the practice in the doctors rooms, or attend an outdoor area at the practice where you can be seen without compromising yourself or other people.

I want to discuss my test results with my doctor

This can be organised over the phone with the doctor. Please book a phone consultation.

Your phone lines are busy how do I contact you

Our phone lines have been congested but keep trying or you can go to our website at www.hinterlandmedical.com.au and go to the contact us page. You can send an email and we will respond as soon as possible. DO NOT USE this in case of an emergency. In case of urgent matters or emergencies, please phone 000 or phone 13HEALTH for advice.