07 5578 2199

Patient information

Our Emergency Response Planning for the practice is in place and we are ensuring all of our spaces are being regularly cleaned and disinfected. We will ask infectious patients (whether COVID19 or usual viruses like the flu) to use our telehealth services initially, and only come to the clinic if necessary.

Please know that the Doctors and Staff at HMC will continue to care for all our patients during this time. However, the ways in which we deliver care and run our clinic will need to change, and we all need to be understanding and flexible while we navigate the ever-changing waters.

What can you do to help protect yourself and your family? 

General advice from the Dept of Health HERE

1. Practice good hygiene and infection control

  • Reduce the spread of infection by regularly washing your hands with antibacterial soap for 20 seconds or using hand sanitiser if soap is not available.
  • Avoid touching your eyes or mouth after touching external objects such as stair rails and shopping trolley handles.
  • If you are coughing and sneezing wash your hands regularly and cough and sneeze in to a tissue. If you don’t have a tissue, use your sleeve or elbow to reduce the spread of droplets.
  • If you are well, wash your hands regularly and avoid touching your eyes or mouth after touching external objects.
  • Consider using antibacterial wipes on shopping trolley and shopping basket handles.
  • Anti-bacterial hand-gel is handy to have with you in instances where you are unable to wash your hands.
  • Try to keep at least 1 metre distance from people.
  • Do not handshake or hug.  

2. Have an adequate supply of your prescription medications

We encourage patients to have one month’s supply of essential prescription medications to get you through in case you become unwell or are required to self-isolate in the event you come into contact with someone who has coronavirus.

If you are well you are welcome to book an appointment with your GP to update all your medications.

If you prefer to avoid the practice you are welcome to book a telehealth appointment with your GP, and we can then post your prescriptions to you. Please see the Telehealth information regarding fees. We would encourage seniors in particular to utilize the telehealth provisions to avoid contact with unwell people.

3. Immunisations: Get your vaccinations up to date when they become available

There is currently no vaccine for coronavirus. We recommend considering vaccination for influenza/ flu, pneumonia and whooping cough to reduce the risk of co-infection with coronavirus.

  • Private flu vaccines will be available in our practices soon, we will update our website when they arrive.
  • Government flu vaccines should arrive in late March to early April 2020. This includes the over-65’s flu shot booster.
  • Whooping cough and Pneumonia: If you haven’t had a vaccination for Whooping Cough / Pertussis or Pneumonia in the last 5 years, we suggest to follow up and get those vaccinations as soon as possible to reduce the risk of co-infection. These are preventable respiratory conditions.
  • Some people will qualify for a free government-funded Pneumococcal (pneumonia) vaccine.

HMC will be running immunization-only clinics in the coming weeks, to ensure well and healthy patients are not exposed to unwell patients at the practice. We will advise you of this option when it becomes available.

4. Patients with Asthma or Lung Disease

Patients with asthma or lung diseases should be reviewed to optimise lung health going into the cooler months. Please book in to see your doctor at your earliest convenience and ensure you have scripts for your puffers on hand.

Telehealth is available for routine asthma reviews and prescriptions. Please see our Telehealth information regarding fees.

5. If you become unwell

Please see the link re COVID 19 testing HERE

  • In the coming weeks to months, many people will contract a respiratory virus. In many cases we will not know if this is COVID-19, or one of the usual circulating seasonal viruses. Regardless of the diagnosis, the recommendations remain the same.
  • Stay home if unwell and stay away from public places. Use a mask if you must go out. Please remain at home until  all of your symptoms resolve.
  • If mildly unwell, use paracetamol and rest
  • If feeling worse – ring 13HEALTH (1343 254) for free advice
  • Phone consultations are available from our practice (please see our Telehealth information for fees). Remain at home in isolation until we can call you back. We will then advise whether you should remain at home or present to the practice for an examination.
  • If you are very unwell (shortness of breath, high fevers, dizziness, unable to eat or drink for extended periods) please go to the Fever Clinic at Gold Coast University Hospital. A nurse will meet you at the entrance and tell you what to do. Wear a surgical mask if you have one and avoid travelling by public transport if possible. Please call an ambulance if you are very unwell.

6. Phone Consultations

Our practice is offering a phone consultation service if you do not wish to present to the Medical Centre.

  • Some people will be eligible for a Bulk Billed phone or skype consultation (please see our Telehealth information for details. If you do not meet criteria for a bulk billed consultation a private fee of $50 will apply.
  • Phone appointments should be booked with your usual GP who knows you well. 

7. Further information

Here’s 3 recommended websites for reliable, up-to-date information to keep health professionals and the community informed of the latest Coronovirus (Covid-19) updates. Click on the buttons below:


Preparing for Isolation (COVID-19)

Patient information

You will be asked to self-isolate if you fall into one of the following categories:

1 – you have a confirmed case of COVID19

(you will need to self isolate at home until Public Health determines you can return to usual activity)

2- you have a suspected case of COVID19 and are awaiting results

(you will need to self isolate until your swab comes back negative – if it is positive Public Health will contact you about your obligations)

3 – you are a close contact of a person who has confirmed COVID19

(a 14 day self-quarantine – https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/take-action/self-quarantine)

4 – you are a returned overseas traveller

(a 14 day self-quarantine – https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/take-action/self-quarantine)

Directives to self isolate at home are a legal requirement. Failure to comply may lead to enforced quarantine and receiving fines of up to $13,345 and other penalties.  Your GP can help you determine which category you are in and what your obligations are.

  • Avoid visitors at this time.
  • If there are family members at home who are well, wear a mask and keep 2 metres from them where possible.
  • Try and use a separate bathroom if possible

Please see the following fact sheets from QLD Dept of Health regarding home isolation:


If your results come back positive for the Covid-19 virus (Coronavirus) consider the following:

  • Public Health will ring you with advice.  Please make sure the medical centre and the pathology company have your current address and contact numbers.
  • If you run out of food, masks, pet food or other supplies, consider using a home delivery service and have it left at your door.  Alternatively perhaps a family member, friend or neighbour who is well can help deliver this and any required medication.
  • If you live with others who are well, you should wear a mask.
  • Avoid the spread of infection by regularly wiping surfaces in the home with anti-bacterial wipes (or antibacterial spray and paper towelling), and frequently wash your hands.  Lather them well with antibacterial soap before rinsing or if unavailable hand sanitiser.
  • Cough etiquette;  avoid coughing on someone, use a surgical mask, cough or sneeze into your elbow if you do not have a tissue and wash hands and arms after.  Discard tissues immediately in to the bin.
  • If you absolutely must go out wear a mask and stay away from public places

Most people may only feel mildly unwell as per any cold or the flu, but consider the following:

  • If mildly unwell then rest, keep on healthy foods and fluids and use paracetamol if in pain.
  • If feeling worse – ring 13HEALTH (1343254) for free advice.
  • If you are a confirmed or suspected case of COVID19 you are eligible for Bulk Billed telehealth consultations with your doctor. Please call to book a telehealth appointment if you have concerns, questions, or need to arrange your regular medications/scripts. Remain at home in isolation until we can call you back.
  • If very unwell (shortness of breath, worse cough, high fevers, dizziness, unable to eat or drink for extended time periods) go to the Fever clinic at the Gold Coast University hospital.  Wear a mask. A nurse will meet you at the entrance and tell you what to do.  Avoid catching public transport if at all possible.
  • If you need to call an ambulance be sure to tell them you carry possible infection and advise if you will be wearing a mask or not when they arrive.

Use the internet or communicate with family/friends on the phone to keep on top of recommended procedures.

Below is a link to a helpful guide on home isolation that has been prepared by a GP colleague: